A hotel is a multi-faceted entity. It has numerous departments and each one has its own prominent role to play. Out of all the different departments in a hotel, the front office department plays a crucial role for the simple reason that it is the very face of the hotel. The first you interact with someone once you enter a hotel will be the guy managing the reception which is a part of the front office department. The Front Office Department comprises the Reception, Guest Service Offices, Bell Services, Reservation, Operators, Executive Club, Health and Recreation Center and Business Center. The purpose of the front office department is make guests feel really comfortable in the hotel and provide them with assistance with luggage, information, and making their stay in the hotel a pleasant one.
The Front Office department is often viewed as the nerve centre of a hotel. It acts as a fountainhead for a lot many activities taking place in the hotel. Following are some of the important functions of the front office department:
a) Sell guestrooms and register guests.
b) Coordinate with guest services and provide all the relevant information to guests.
c) Maintain room statistics and also room key inventories.
d) Maintain guest account statements and complete proper financial settlements
Reservations is also an important part of the front office department. It receives and processes reservation requests for future overnight accommodations. Thanks to the advancement in reservation technology, this department can access the number and types of rooms available, various room rates, and furnishings, along with the various facilities existing in a hotel.
Front office department plays a key role in the smooth functioning of different processes in a hotel. It also acts as a co-ordinating centre between different departments: housekeeping, marketing, food and beverage, etc. Front office operations form an important part of the hotel management curriculum. Many people dismiss front office operations as an unimportant aspect of hotel management but that is not the right thing to do. Truth is, without well-planned front office operations, it will be very difficult for a hotel to operate and serve its guest well.
Without a good front office department, the operations in a hotel will be thrown out of gear. The synchronisation between other departments will be disrupted and running the hotel will become an arduous task. Therefore, the importance of well-functioning front office department in a good hotel can never be gainsaid.
Find out more about how front office operations work at Lake windermere guest house and Windermere hotel bed and breakfast.